Legal
Website Terms of Use
Effective October 23, 2026 · MoodRx LLC
1. Website and Purpose
These Website Terms of Use ("Terms") govern your use of moodrx.com (the "Site"), which is operated by MoodRx LLC ("MoodRx," "we," or "us"). The Site provides general information about outpatient mental health therapy available by telehealth to eligible individuals located in Pennsylvania and means of contacting the practice. The Site is not a subscription service, an electronic health record, or an emergency response service. Separate clinical services are governed by applicable law and the consent, practice, and financial documents provided to patients during intake.
2. Educational Content; No Individual Clinical Advice
Articles, explanations, and other general informational content on the public Site are educational and are not individualized psychological or medical advice, diagnosis, or treatment. Do not rely on public website content as a substitute for an evaluation by a qualified healthcare professional. An inquiry, website visit, appointment request, or portal registration does not by itself establish a clinician-patient relationship. A clinical relationship is established through the practice's patient acceptance and clinical intake process in accordance with applicable professional rules.
3. Scope of Services and Eligibility
MoodRx provides scheduled outpatient mental health therapy by telehealth, subject to clinician availability, clinical appropriateness, applicable licensing rules, and acceptance by the practice. Patients generally must be physically located in Pennsylvania at the time of the session. MoodRx may verify identity and location and determine whether telehealth is clinically appropriate. Eligibility of minors and the authority to consent are determined under applicable Pennsylvania law and practice policy. Submitting a request does not guarantee that a clinician will be available or that a particular service will be offered.
4. Not for Emergencies
MoodRx's website and ordinary appointment or messaging channels are not monitored continuously and must not be used to seek help for an emergency. MoodRx does not provide emergency or 24-hour crisis services. If you are in immediate danger or experiencing an emergency, call 911 or go to the nearest emergency department. For mental health crisis support in the United States, call or text 988. Current patients should follow their individualized crisis and emergency instructions from the treating clinician.
5. Telehealth and Technology
Clinical telehealth visits take place through the system specified by MoodRx, not through the informational pages of the Site. Telehealth may be interrupted by connectivity, equipment, or other technical problems. Clinical suitability, consent, confidentiality, emergency planning, and reconnection procedures are addressed in the patient intake and telehealth consent process. Do not record or distribute a clinical session without appropriate lawful permission.
6. Insurance, Fees, and Patient Financial Obligations
Insurance coverage and patient financial responsibility depend on the specific service, clinician, health plan, eligibility, medical necessity, and applicable payer contracts and law. Patients may owe permitted copayments, deductibles, coinsurance, or separately authorized self-pay charges. MoodRx will not bill a patient for amounts that applicable law or a payer agreement requires MoodRx to absorb. Coverage is not guaranteed merely because a plan is named on the Site. Financial policies and any applicable cancellation or no-show charges are provided separately during intake and apply only as permitted by law and contract. Eligible uninsured or self-pay patients may have a right to a Good Faith Estimate of expected charges under federal law.
7. Website Conduct and Security
Do not misuse the Site, misrepresent identity, submit malicious code, attempt unauthorized access, disrupt operation, harvest nonpublic information, or interfere with other users. Authorized search-engine indexing is not prohibited. We may take proportionate action to prevent security threats or unlawful activity, without restricting rights required by law.
8. Intellectual Property
Unless otherwise stated, MoodRx or its licensors own the content and branding on the Site. You may view, print, and use publicly available content for personal, noncommercial informational purposes, subject to applicable law. Other reproduction or commercial use requires permission unless legally permitted.
9. Third-Party Links
The Site may link to patient systems, insurers, crisis resources, or other organizations. Third-party sites have their own terms and practices. MoodRx is not responsible for content it does not control, but this section does not limit any responsibility imposed on MoodRx by applicable law for services it provides.
10. Website Availability and Disclaimer
We make reasonable efforts to maintain accurate, useful Site information, but public Site content may not always be complete or current. TO THE EXTENT PERMITTED BY LAW, THE PUBLIC SITE AND ITS NONCLINICAL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. We do not guarantee uninterrupted website access, specific website results, or that the Site will always be free of technical problems. This provision applies to informational website use, not to the professional standard of care owed in clinical treatment.
11. Limited Website Liability
To the extent permitted by applicable law, MoodRx is not responsible for indirect or consequential losses attributable solely to access to, or inability to access, the public informational Site. Nothing in these Terms waives HIPAA rights, statutory consumer protections, professional duties, or liability that cannot legally be excluded. These Terms do not impose a limitation of liability on malpractice or other claims arising from the provision of clinical care.
12. Governing Law and Disputes
These Terms concern the public Site. Questions about website use may be directed to MoodRx using the contact information below. To the extent applicable and permitted by law, Florida law governs nonclinical website-related disputes, without displacing mandatory Pennsylvania protections or other applicable law. These Terms do not establish mandatory arbitration, a class-action waiver, or exclusive Florida venue for clinical disputes. Any such arrangements would require separate, legally reviewed documentation and valid assent.
13. Changes
We may update these Terms and post the revised version with its effective date. Material changes will be communicated as required by law. Revised Terms apply prospectively as permitted by law.
14. Contact
MoodRx LLC7901 4th St N, Ste 300
St Petersburg, FL 33702